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Lessons Learned From Plugin Support – Smashing Magazine

smashingmagazine.com | Jul. 1, 2016 | 14 min read

This is a great article that takes an in-depth look at the many facets of WordPress support. I especially liked his use of the "four aspects of a message" to get as much information and understanding as possible. There are lots of good insights and tips for those offering support.

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