Setting up a knowledge base can be time consuming and resource intensive. This article explores the good, bad and ugly aspects of using WordPress as a knowledge base portal.
Knowledge bases are well-known for their potential to help businesses realize savings. Your knowledge base is a fantastic source of free traffic and also leads to happier customers, as 73% of customers would rather search online for answers versus phone calls or text. On the contrary, setting up a knowledge base can be time consuming and resource intensive. In this article, we’ll explore the good, bad and ugly aspects of using WordPress Content Management System as a knowledge base portal.
Why you might consider using WordPress for knowledge base
It’s appealing to be able to keep your knowledge base in the same CMS if you’re using WordPress already. You don’t have to train staff in multiple systems or worry about integrations. It’s all done for you through plugins or themes.
Or, you might want to migrate over to WordPress for the first time for your knowledge base. And why not? It’s popular, it’s free and open-source, it works pretty well, and there are a seemingly infinite number of plugins or themes for your site. Being on open-source software, it’s easy to learn and get your questions answered from the community.
WordPress has a rich