This post lays out some of the most common conflicts you'll have with clients - and how to approach them.
Working on a website with a like-minded client can be a thing of beauty. There’s a mutual trust in each other’s ability to make decisions that will benefit both the client and their customers. The client asks for your opinion on what’s best based upon your experience and expertise. The site comes together nicely and everyone’s happy. While that type of scenario is possible, we know that life doesn’t always work out that way. Sometimes there are simply going to be conflicts. Whether they are based in fact or opinion, they need to be resolved in the best way possible.
As the experts in our field, we designers and developers can sometimes have a bit of an ego that prevents us from thinking about another person’s perspective. After all, we know what’s best, right?
Let’s talk about these conflicts and think about appropriate times to make some concessions.
Types of conflict
While I’m not an ivy league trained psychiatrist like Frasier Crane (or even Dr. Phil…), I have been a web professional for over 20 years. In that time I’ve worked with a lot of clients. Here are a sampling of different conflicts I’ve run across and how to deal with them.
It’s no secret that the citizens
Interesting homage to the recently deceased fantasy author Terry Pratchett.
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