Many WordPress plugin and theme developers struggle with how to respond when they get negative reviews. Here's how you can effectively respond and create positivity for yourself and the frustrated customer, from negative reviews.
You’ve worked hard to get your business going. You’re working even harder now that you’ve added online marketing to your overall marketing strategy. That strategy includes online reviews. Now, you’re working hard to build your online reputation. That’s why it can feel like the end of the world when you receive a negative review or several. Fortunately, your business’ reputation doesn’t need to hang in the balance every time a poor response comes your way.
By being prepared beforehand, you can navigate your way through any storm your business endures, including negative online reviews. That’s what we’re going to cover in this post.
Before we start, make sure you also check out our guide on how to respond to positive reviews, another important pillar of managing your online reputation.
Why You Need to Pay Attention to Negative Reviews
You may think positive reviews are the most important aspect of your business’ online reputation, and you’d be right for the most part. What you may not be aware of is how much negative reviews can impact your business. I don’t just mean the amount of business they scare away, either.
Rich Reviews was the subject of lots of press recently as a known-vulnerability was being actively exploited to infect WordPress sites with malware. Starfish Reviews decided to adopt the plugin and issue a security update, as the original developers had ended all development over a year prior and had not fixed the known vulnerabilities.
Starfish Reviews has adopted the Rich Reviews plugin and released version 1.8 with security fixes. This article will cover the timeline of events as to how that all unfolded and the current state of Rich Reviews. It is not intended as a comprehensive security explanation. The articles linked to cover that in detail. Highlights: Security Vulnerabilities were originally discovered and disclosed in 2017. Some minor ones were resolved at the time. A Major vulnerability remained.
Remaining major vulnerabilities were actively exploited to infect WordPress websites with malware, Sept 2019.
Starfish Reviews adopted the plugin 2 weeks ago.
Today Rich Reviews 1.8 was released! It is fully patched, partially re-written, and secured. Security is the #1 focus of this release.
All sites with Rich Reviews installed should update to version 1.8 or above.
Conception & Early Days
The Rich Reviews plugin was originally released in January 2013. It was conceived by Nuanced Media but developed by the seemingly now defunct Foxy Technology. They actively developed and maintained the plugin over the years, including adding new features. At some point Foxy stopped being involved in development of the plugin.
Reviews are becoming a vital part of any online marketing strategy. Now Google has made it super simple to get the right link to use when asking your clients or followers for a review on Google My Business.
I’ve been going to write this post for a while now. I needed to take the time to put together a link generator to use in Starfish Reviews, or when otherwise asking for a Google My Business (and Google Maps) review. It was going to be like the one we have for Facebook reviews, making it much easier to get the URL correct. But it was an even more complicated process to get the exact, right URL, than with Facebook. In this (rare) instance, my procrastination paid off. Google just released a much easier way to get your Google My Business review link! Plus you’ll get a short-URL to use to link to your Google My Business listing for other purposes as well.
1. Get Your GMB Profile “Short Name”
This step is super easy. Just login to Google My Business, then click on your business listing. It will take you to the “Home” page for that listing. On this page, scroll down and look for the “Complete your listing” section on the page.
Next, click the “Add profile short name” link in that section to get started with getting your short URL. That will take you to the Info page and pop up the modal to get a new short name for your listing. We
Here's some of the most valuable ways you can use online reviews for marketing your WordPress business or business website that runs on WP.
Online reviews have become one of the most effective ways to market a business online, especially local businesses. Even so, they’re one of the most arduous aspects of business due to their overpowering ability to make or break your success. However, once you’ve worked hard enough to earn plenty of positive reviews, you can start using them to market your business and build a strong reputation for your brand.
In this post, we’re going to cover five different ways you can market your business using online reviews. First, let’s go over how online reviews help your brand in today’s marketing environment.
How Do Online Reviews Help Your Brand?
According to the Pew Research Center, 82% of adults in the United States read online reviews before buying new products. Furthermore, according to BrightLocal, 86% of consumers in 2018 read online reviews for local businesses, including 95% of people aged 18-34. This survey also found that 91% of consumers aged 18-34 trust online reviews as much as personal recommendations.
These stats demonstrate the importance of social proof and how it can affect your business. Social proof is the tendency we have to change our behavior
Negative reviews don't have to be all bad. Lyn shares 4 ways you can turn those 1-star lemons into lemonade.
Many businesses go out of their way to avoid receiving negative reviews. Some even have a poor approach when it comes to responding to such reviews. They’ll deliver canned responses, shift the blame to customers, and avoid correcting their own mistakes. Still, it’s perfectly okay for you to fret over negative reviews. After all, numerous studies have revealed data proving the importance of positive reviews and the influence they have on consumers. It’s only natural for a business to want to minimize the number of negative responses they receive.
It may surprise you, but negative reviews don’t need to be scary. It all boils down to the way you approach them.
In this post, we’re going to cover a few different ways you can turn negative reviews into positive marketing opportunities. First, let’s review why you shouldn’t sweat negative responses.
Why You Shouldn’t Worry About Negative Reviews
The world of business is a tumultuous battlefield that can be difficult to navigate without getting hit. It’s easy to become pessimistic about it all, especially negative reviews. Nevertheless, these types of reviews don’t need to lead to
Lyn explores the pillars of a solid review marketing strategy and what it takes to formulate one that's a strong asset to your business.
What does your current approach to reviews look like? Do you simply provide great products and services and hope it’ll be enough to persuade customers to take action when they’re satisfied? What about negative reviews? Do you incorporate them into your customer service strategy, or do you go on the defense whenever you receive one? You may not realize it, but every aspect of marketing can be strategized. That includes review marketing. That’s why in this post, we’re going to cover everything you need to know to create your own review marketing strategy.
The Five Pillars of Online Reviews
Consumers are more connected now than ever. At any moment, a local customer can whip out their phone, input a search term related to your industry in Google, and find out everything they need to know about your business without ever visiting your website (at least that’s how they see it).
One thing customers have instant access to are reviews, especially your average rating. This is just one example of the importance of online reviews and how they can make or break your business. In fact, according to BrightLocal’s Local Consumer Review Survey for 2018, 86% of consumers
Lyn reviews WP Business Reviews and WP Review Slider premium plugins for displaying reviews on your WordPress website. See how they stack up against each other.
Running a business is one of the most tedious feats you can attempt to accomplish in life. First, you need a product or service to sell and someone to sell it to, which can mean countless hours of building, product testing, and getting a website or brick-and-mortar store set up. Then, after all that, you need to worry about marketing your business so you can actually attract customers and start earning revenue. Unfortunately, marketing is a multi-step process that can be expensive and cumbersome to set up. It’s easy to overlook, but reviews actually play an important role in a business’ marketing strategy. In this post, we’re going to take a look at two WordPress review plugins that allow you to import reviews you’ve received from various platforms and showcase them on your WordPress site. We’ll be taking a look at the features they offer, how easy they are to use, their pricing structures and more.
EDITOR’S NOTE: we were originally going to include a set of three premium plugins from Rich Plugins (that combined provide similar functionality to the ones below) in this review. However, after initially saying they’d provide us with their plugins
Linking to the reviews tab of your Facebook page doesn't work as you might expect. I wrote this guide to get the perfect URL for asking for reviews on Facebook.
So you want to get more Facebook reviews, huh? Whether you’re sending a message on Facebook messenger, posting on Facebook, or sending out an email to all your clients or subscribers, it’s simple, right? You just send them to the reviews tab like this: https://www.facebook.com/StarfishWP/reviews/, right? Facebook’s Review Linking Problem
Not so fast! Whether using our plugin or sending people directly to your Facebook page, you want to make it as simple and easy as possible for them to leave a review, right? Well, if you send them a link like the example above, users who are logged-out of Facebook won’t arrive at the right place! Check our what they’re going to see:
It’s confusing, right? Not only that, using either of those options will not take them back to your reviews page after they login. Another Facebook failure…. Here’s where they will be taken:
If they use the normal, top-right login (#1), they’ll just end up on their normal feed, with nothing to do with your page at all!
If they use the “Log In” button at the bottom (#2), they’ll be taken to your page, but not the Reviews section, where you want them